Shipping & Returns
Shipping Policy
Our current "guaranteed" processing times are 3-5 BUSINESS DAYS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING. Most all orders will process and ship within 1-3 business days, however, to manage expectations we do not guarantee processing sooner than 3-5 business days.
Packages will be shipped using USPS, FEDEX, DHL depending on your location
***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE.
***FOR INTERNATIONAL ORDERS WE DO NOT COVER CUSTOMS FEES AND THEY ARE NOT INCLUDED IN OUR SHIPPING COSTS.
Questions regarding orders must be sent to organicessentials@aol.com Please include name, order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Organically Essential LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Organically Essential LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Organically Essential LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Organically Essential LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.
Return & Exchange Policy
Cancellations, Returns, Exchanges & Refunds
Thank you for your purchase with us at organicallyessential.com. We are willing to help find any solution we can with your issue, however we are not able accept returns or exchanges due to the hygienic aspect of cosmetics. Cancellations or changes can be made to your order after the order has been placed, so long as requests are processed before the order has been shipped. If your order has not shipped we can however, make changes to the mailing address and your email address if they are incorrect. We DO NOT offer refunds after the order has been placed due to the nature of the product.
Damaged, Defective or Missing Products
If your product(s) are damaged, defective, or missing: Email us organicessentials@aol.com Please submit a photo images of your package, as well as the contents that are damaged/defective. If you are missing a product, submit an image of the items you received.